Refund Policy

1. Digital Products

For digital products, including online study materials, courses, and resources, we offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 14 days of the purchase date.

To request a refund for digital products:

• Contact our customer support team through the contact form on our website
• Include your order number and the email address used for the purchase
• Briefly explain why you are requesting a refund

2. Online Courses and Study Material Bundles

For online courses or study material bundles, our refund policy is as follows:

• You can request a refund within 14 days if you have not started the course or accessed the materials.
• If you have started the course or accessed the materials, we will assess the request on a case-by-case basis. Refunds may be granted if the content was found to be significantly incomplete or inaccessible.

To request a refund for courses or study bundles:

• Contact customer support with your order details
• Provide a brief explanation of why you are requesting a refund
• Your request will be reviewed within 3 business days

3. Services

For additional educational services (such as tutoring or live sessions), refund eligibility depends on the specific service and the stage of completion:

• Subscription services: You can cancel your subscription at any time, and we will refund the unused portion of your current billing period.
• One-time services: If the service has not been provided, you may receive a full refund. If the service has already been started, refunds will be prorated based on the work completed.

4. Processing Time

Refunds are typically processed within 5-7 business days. Once processed, it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment method and financial institution.

5. Exceptions

We cannot accept returns or issue refunds for:

• Custom or personalized educational materials
• Subscription services already used or partially used
• Services that have been fully rendered (such as completed tutoring sessions or live courses)
• Products or services marked as non-refundable at the time of purchase

6. Contact Us

If you have any questions about our refund policy or need assistance with your request, please contact our customer support team for help.